Returns and Refunds Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Product and Proof of purchase, and mail your return to the following address:

For Communities

Attn: Returns

RMA #

Unit 2, Boundary Lane Office Park, Oakdene

Johannesburg, Gauteng 7580

South Africa

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions 

The following items cannot be returned or exchanged:

  • Consumables

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  •    A 10% restocking fee will be charged for all returns.
  • Sale items are FINAL SALE and cannot be returned.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

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